Digital transformation in public administrations: The National Social Security Fund as a model during the COVID-19 pandemic

Abstract

Abstract:

      The COVID-19 epidemic has boosted the digital conversion of public administrations around the world, including the kingdom of Morocco. It investigates how the National Social Security Fund has adjusted its services to respond to the requirements of Moroccan citizens during the health crisis, with a particular emphasis on the switch to digital platforms and electronic services. Our scientific paper provides a theoretical perspective on digital transformation, outlining the historical context of technological progress and its effects on public services. By examining the National Social Security Fund 's responsiveness to the crisis, it illuminates key digital policies, including enhancing online services and deploying new digital alternatives to enhance accessibility and efficiency. In parallel, the paper examines the socio-economic consequences of these digital developments, particularly the improvement of citizens' accessibility to social security systems and the reduction of the digital gap in Morocco. This investigation emphasizes the value of a solid digital infrastructure and a strong dedication to innovation in improving public sector performance, even in tough conditions. The paper concluded by underlining the importance of pursuing efforts to overcome the digital divide and guaranteeing that all citizens can fully embrace the current digital evolution. The paper is organized into various parts to give a comprehensive insight into the digital transformation of the National Social Security Fund during the epidemic. The first part of the paper provides a historical and theoretical overview, examining key technological advances and their effects on society and public administration. The second part of the paper discusses the National Social Security Fund 's digital strategy, emphasizing the digital solutions implemented to respond to the constraints of COVID-19. Finally, the third part examines the outcomes of this transformation, evaluating the advantages for citizens and institutions.

Key words: Digital transformation, National Social Security Fund, COVID-19, Public Administration, Digitalization, Digital gap.